Alex Genadinik

Customer Service, Customer Support, Customer Experience Specialization

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Alex Genadinik

Customer Service, Customer Support, Customer Experience Specialization

Provide World-Class Customer Support, And Delight.

Learn how to delight clients, how to use empahty in customer service, and to deal with angry clients

Alex Genadinik

Instructor: Alex Genadinik

1,970 already enrolled

Included with Coursera PlusLearn more

Get in-depth knowledge of a subject

from 273 reviews of courses in this program

Beginner level

Recommended experience

12 weeks to complete
at 3 hours a week
Get in-depth knowledge of a subject

from 273 reviews of courses in this program

Beginner level

Recommended experience

12 weeks to complete
at 3 hours a week

What you'll learn

  • Use empathy and emotional intelligence in customer service

  • Learn how to handle angry clients, and turn them into happy, loyal clients

  • Improve your overall customer service skills

Details to know

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Taught in English
Flexible schedule
Learn at your own pace

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Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Alex Genadinik

Specialization - 11 course series

What you'll learn

Skills you'll gain

Category: Client Support
Category: Service Management
Category: Customer Retention
Category: Personalized Service
Category: Customer Service
Category: Customer Engagement
Category: Client Services
Category: Customer Support
Category: Customer and Client Support

What you'll learn

Skills you'll gain

Category: AI Enablement
Category: Customer Communications Management
Category: Customer Service
Category: Customer Inquiries
Category: ChatGPT
Category: Personalized Service
Category: Customer Support
Category: Customer experience improvement
Category: AI Integrations
Dealing With Angry Customers In Customer Service

Dealing With Angry Customers In Customer Service

Course 3, 1 hour

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Communication
Category: Communication Strategies
Category: De-escalation Techniques
Category: Customer and Client Support
Category: Emotional Intelligence
Category: Verbal Communication Skills
Category: Customer Support
Category: Customer experience improvement
Category: Client Support
ADVANCED Emotional Intelligence

ADVANCED Emotional Intelligence

Course 4, 3 hours

What you'll learn

Skills you'll gain

Category: Self-Awareness
Category: Empathy
Category: Emotional Intelligence
Category: Empathy & Emotional Intelligence
Category: Creativity

What you'll learn

Skills you'll gain

Category: Personalized Service
Category: Customer Support
Category: Customer Relationship Building
Category: Customer Service
Category: Non-Verbal Communication
Category: Brand Loyalty
Category: Active Listening
Category: Customer Retention
Category: Empathy

What you'll learn

Skills you'll gain

Category: Brand Loyalty
Category: Thought Leadership
Category: Competitive Analysis
Category: Customer Advocacy
Category: Customer Engagement
Category: Loyalty Programs
Category: Advocacy
Category: Customer Retention
Category: Discussion Facilitation
Active Listening For Professionals

Active Listening For Professionals

Course 7, 1 hour

What you'll learn

Skills you'll gain

Category: Emotional Intelligence
Category: Constructive Feedback
Category: Active Listening
Category: Empathy & Emotional Intelligence
Category: Interpersonal Communications
Category: Personal Development
Category: Communication
Category: Relationship Building
Category: Non-Verbal Communication
Category: Social Skills
Category: Empathy

What you'll learn

Skills you'll gain

Category: Communication Strategies
Category: Communication
Category: Non-Verbal Communication
Category: Interpersonal Communications

What you'll learn

Skills you'll gain

Category: Customer Relationship Building
Category: Trustworthiness
Category: Tactfulness
Category: Customer Service
Category: Communication Strategies
Category: Professionalism
Category: Honesty
Customer Experience: How To Delight Customers

Customer Experience: How To Delight Customers

Course 10, 1 hour

What you'll learn

Skills you'll gain

Category: Customer experience improvement
Category: Customer experience strategy (CX)
Category: Customer Retention
Using Surveys To Improve Your Customer Service

Using Surveys To Improve Your Customer Service

Course 11, 1 hour

What you'll learn

Skills you'll gain

Category: Client Support
Category: Customer Insights
Category: Research Methodologies
Category: Customer experience improvement
Category: Surveys
Category: User Feedback
Category: Market Research
Category: Survey Creation

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Instructor

Alex Genadinik
Alex Genadinik
148 Courses61,351 learners

Offered by

Alex Genadinik

Why people choose Coursera for their career

Felipe M.

Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Learner reviews across Customer Service, Customer Support, Customer Experience

avg. across 11 courses

  • 5 stars

    80.41%

  • 4 stars

    11.18%

  • 3 stars

    4.19%

  • 2 stars

    1.39%

  • 1 star

    2.79%

LZ
Course: 2026 Introduction To Customer Service & Customer Support

Reviewed on May 5, 2026

LZ
Course: Customer Service With ChatGPT And By Creating A Custom GPT

Reviewed on May 6, 2026

LZ
Course: Dealing With Angry Customers In Customer Service

Reviewed on May 6, 2026

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