Every healthcare IT support technician needs a solid foundation in service desk operations, and this course gives you exactly that. It is designed for learners entering the program with basic computer literacy who need to build the day-to-day mechanics of a healthcare service desk, requiring no prior IT experience or certifications.

Cloud Infrastructure & Security for Healthcare
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Cloud Infrastructure & Security for Healthcare
This course is part of Microsoft Cloud for Healthcare: Intelligent & Secure Professional Certificate

Instructor: Microsoft
Included with Learn more
Recommended experience
What you'll learn
Differentiate break-fix incidents, service requests, and maintenance in Microsoft healthcare environments.
Navigate ticket lifecycles and align documentation with clinical-priority SLAs.
Triage a live ITSM queue and categorize incidents accurately (hardware, software, network access).
Execute warm-transfer escalations to specialized clinical application and network teams.
Skills you'll gain
- Multi-Factor Authentication
- Cloud Management
- Authentications
- Cyber Security Assessment
- Encryption
- Cloud Security
- Identity and Access Management
- Cloud Infrastructure
- Scalability
- Health Informatics
- Cloud Deployment
- Data Security
- Cloud Services
- Health Insurance Portability And Accountability Act (HIPAA) Compliance
- Computer Science
- Cloud Computing
- Security Controls
Tools you'll learn
Details to know

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October 2026
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