AI Transcript Analytics and Speech Intelligence

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AI Transcript Analytics and Speech Intelligence

Instructor: TSV Learning

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2 modules

Gain insight into a topic and learn the fundamentals.

4 hours to complete

Flexible schedule

Learn at your own pace

2 modules

Gain insight into a topic and learn the fundamentals.

4 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Analyze AI-generated transcripts to identify customer intent, conversational patterns, and actionable insights.
Evaluate AI coaching, next-best action recommendations, gamification, and automated QA scoring to improve agent performance.
Assess acoustic analysis, transcript ingestion, speech recognition bias, and model drift to improve AI accuracy and reliability.

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There are 2 modules in this course

Transform customer conversations into actionable business insights with AI Transcript Analytics and Speech Intelligence. Learn how AI-powered speech analytics, customer intent recognition, and automated quality assurance improve agent performance and customer experience.

Designed for contact center professionals, CX managers, QA analysts, AI specialists, and data analytics practitioners, this course explores AI transcript analytics, conversational patterns, and intelligent agent coaching. You'll learn to analyze customer interactions, apply AI-generated coaching feedback, and evaluate next-best action recommendations. Explore gamification and automated QA scoring to strengthen agent engagement, service consistency, and performance improvement. Discover how acoustic analysis, interruption detection, and transcript data ingestion support speech intelligence. Examine speech recognition bias, model drift, and retraining strategies to improve AI accuracy, fairness, and reliability. By the end of this course, you'll be able to identify customer intent, evaluate AI coaching systems, assess speech analytics workflows, and recommend improvements to conversation quality and agent performance. What makes this course distinctive is its integrated focus on conversational intelligence, automated coaching, quality scoring, and responsible AI model optimization through practical customer service scenarios.

Explore AI transcript analytics, customer intent recognition, and intelligent agent coaching. Learn how actionable feedback, next-best action recommendations, gamification, and automated QA scoring improve contact center performance, service consistency, and customer experience.

What's included

6 videos4 assignments

6 videosTotal 40 minutes

Transcript Analytics and AI Coaching8 minutes
Intent Recognition Frameworks5 minutes
Actionable AI Feedback6 minutes
Next-Best Action Recommendations6 minutes
AI Coaching Gamification6 minutes
Automated QA Scoring8 minutes

4 assignmentsTotal 60 minutes

AI-Powered Transcript Intelligence and Coaching30 minutes
Understanding Transcript Analytics and Intent Recognition10 minutes
Driving Performance with AI Feedback and Recommendations10 minutes
Enhancing Engagement Through Gamification and Quality Scoring10 minutes

Examine speech intelligence through acoustic analysis, interruption detection, and transcript data ingestion. Learn to evaluate speech recognition bias, model drift, and retraining strategies to improve AI accuracy, fairness, and long-term reliability.

What's included

4 videos3 assignments

4 videosTotal 22 minutes

Interruption and Acoustic Analysis4 minutes
Transcript Data Ingestion5 minutes
Speech Recognition Bias3 minutes
Model Drift and Retraining9 minutes

3 assignmentsTotal 50 minutes

Advanced Speech Analytics and AI Model Optimization30 minutes
Analyzing Speech Patterns and Managing Transcript Data10 minutes
Improving Speech Recognition Accuracy and Model Reliability10 minutes

Instructor

TSV Learning

The Skill Valley

83 Courses544 learners

Offered by

The Skill Valley

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