IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.
Skills you'll gain: Customer Complaint Resolution, Customer Service, De-escalation Techniques, Service Recovery, Customer Relationship Building, Active Listening, Customer Support, Overcoming Objections, Customer experience improvement, Customer Engagement, Verbal Communication Skills, Customer Retention, Expectation Management, Customer Relationship Management, Root Cause Analysis, Needs Assessment, Customer Insights, Trustworthiness
Intermediate · Course · 1 - 3 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Revenue Recognition, Data Storytelling, Business Analytics, Accrual Accounting, Financial Statements, Responsible AI, Accruals, Cash Flows, Accounting, Financial Statement Analysis, Data-Driven Decision-Making, Bookkeeping, Financial Accounting, Data Literacy, Business Analysis, Big Data, Analytics, Asset Management, Intellectual Property, Data Analysis
★ 4.7 (6.4K) · Intermediate · Specialization · 3 - 6 Months

DeepLearning.AI
Skills you'll gain: Model Training, Machine Learning Algorithms, Transfer Learning, Machine Learning, Applied Machine Learning, Data Ethics, Decision Tree Learning, Model Evaluation, Tensorflow, Responsible AI, Supervised Learning, Deep Learning, Classification Algorithms, Random Forest Algorithm, Model Optimization, Fine-tuning, Artificial Neural Networks, Logistic Regression
★ 4.9 (8.8K) · Beginner · Course · 1 - 4 Weeks

University at Buffalo
Skills you'll gain: Blockchain, Test Driven Development (TDD), Cryptography, Development Testing, Test Script Development, Application Development, Transaction Processing, Emerging Technologies, Application Design, Application Frameworks, Cryptographic Protocols, Integrated Development Environments, Software Architecture, Network Protocols, Program Development, Distributed Computing, Cloud Platforms, Microsoft Azure, Development Environment, Web Development Tools
★ 4.6 (9.1K) · Intermediate · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: Microsoft Excel, Excel Formulas, Spreadsheet Software, Microsoft Office, Microsoft 365
★ 4.6 (14K) · Intermediate · Guided Project · Less Than 2 Hours

University of California, Irvine
Skills you'll gain: Grammar, Writing, English Language, Literacy
★ 4.7 (20K) · Mixed · Course · 1 - 4 Weeks
Arizona State University
Skills you'll gain: Classroom Management, Lesson Planning, Instructional and Curriculum Design, Teaching, Instructional Design, Pedagogy, Curriculum Planning, Instructional Strategies, Education and Training, Curriculum Development, Language Competency, Digital pedagogy, Train The Trainer, Research, Human Learning, Student Engagement, Literacy, English Language, Verbal Communication Skills, Critical Thinking
★ 4.9 (20K) · Beginner · Specialization · 3 - 6 Months

John Wiley & Sons
Skills you'll gain: Customer Success Management, Customer Retention, Brand Loyalty, Loyalty Programs, Customer Relationship Building, Customer Engagement, Customer Relationship Management, Customer Relationship Management (CRM) Software, Customer Acquisition Management, Customer experience strategy (CX), Software As A Service, Customer Data Management, Customer Advocacy, Customer Support, Customer Insights, Customer Service, Customer Analysis, Customer experience improvement, B2B Sales, Client Support
Intermediate · Course · 3 - 6 Months
Skills you'll gain: Data Storytelling, Data Ethics, Data Analysis, Data-Driven Decision-Making, Analytics, Workflow Management, Data Science, Advanced Analytics, Analytical Skills, Business Solutions, Technical Communication, Process Design, Project Management, Communication, Stakeholder Communications, Machine Learning
★ 4.7 (4K) · Advanced · Course · 1 - 3 Months

Skills you'll gain: Data Cleansing, Data Manipulation, Jupyter, Data Preprocessing, Business Analysis, Model Deployment, Model Evaluation, Data Modeling, Business Research, Data Science, Data Collection, Analytical Skills, Data Analysis, Model Training, Business Requirements, Data Mining
★ 4.6 (21K) · Beginner · Course · 1 - 4 Weeks

Stanford Online
Skills you'll gain: Game Theory, Mathematical Modeling, Bayesian Statistics, Behavioral Economics, Probability, Economics, Markov Model, Problem Solving, Algorithms, Correlation Analysis, Probability Distribution
★ 4.6 (4.9K) · Beginner · Course · 1 - 3 Months

Skills you'll gain: AI Product Strategy, User Story, Usability Testing, Product Planning, Generative AI, New Product Development, Product Management, Product Lifecycle Management, Product Development, Innovation, Agile Software Development, Scrum (Software Development), Generative Model Architectures, Agile Methodology, Kanban Principles, Responsible AI, Backlogs, Product Strategy, Registration, Leadership
★ 4.7 (4.6K) · Beginner · Professional Certificate · 3 - 6 Months