IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Microsoft
Skills you'll gain: Computer Hardware, Generative AI, Hybrid Cloud Computing, Cloud Computing, Operating Systems, Cloud Management, Patch Management, Computer Systems, Servers, Business Software, Computer Architecture, AI literacy, Data Storage, Cybersecurity
★ 4.8 (1.1K) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Peripheral Devices, Network Troubleshooting, Computer Displays, USB, Wireless Networks, Virtualization and Virtual Machines, Network Administration, Display Devices, Virtual Machines, General Networking, TCP/IP, Virtualization, Virtual Local Area Network (VLAN), Network Security, Operating System Administration, Cloud Computing, Computer Networking, Networking Hardware, Hardware Troubleshooting, Data Storage
★ 4.7 (6) · Beginner · Specialization · 3 - 6 Months

Logical Operations
Skills you'll gain: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, Information Technology Operations, Information Technology, Service Level, Operations Management, Incident Management, Governance, Technical Management, Asset Management, Operations, Automation
★ 4.6 (122) · Beginner · Specialization · 1 - 3 Months

Skills you'll gain: IT Service Management, Technical Support, Service Level, Help Desk Support, Customer Service, Issue Tracking, Technical Communication, Technical Documentation
★ 4.8 (1.2K) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Hardware Architecture, Computer Hardware, General Networking, Network Troubleshooting, Hardware Troubleshooting, Computer Networking, Wireless Networks, Networking Hardware, Local Area Networks, Virtualization, Cloud Computing, Technical Support, Cloud Deployment, Wide Area Networks, Peripheral Devices
Mixed · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Virtual Private Networks (VPN), Cybersecurity, Security Controls, Multi-Factor Authentication, Network Security, Data Security, Information Privacy, Cloud Computing Architecture, Cloud Computing, Network Performance Management, Encryption
★ 4.8 (151) · Beginner · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Desktop Support, End User Training and Support, Technical Support and Services, Help Desk Support, Healthcare Industry Knowledge, Technical Support, Health Technology, Information Technology, Health Care, Information Technology Operations
★ 4.7 (777) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Network Security, Computer Hardware, Generative AI, Data Storage Technologies, Data Storage, Microsoft 365, Hybrid Cloud Computing, Authorization (Computing), Computer Networking, General Networking, Data Security, Computer Science, OSI Models, Data Store, TCP/IP, Data Integrity, Data Processing, Cloud Computing, Network Protocols, Software Development
★ 4.8 (1.4K) · Beginner · Specialization · 3 - 6 Months

Amazon Web Services
Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, Identity and Access Management, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, Linux Commands, Cloud Computing, Technical Support and Services, Web Applications, Information Technology, Customer Service, Software Development
★ 4.8 (6.9K) · Beginner · Professional Certificate · 3 - 6 Months
Skills you'll gain: Operating System Administration, Package and Software Management, File Systems, Microsoft Windows, Linux, Operating Systems, OS Process Management, Linux Administration, Remote Access Systems, System Monitoring, Command-Line Interface, User Accounts, System Support, File Management, Linux Commands, Software Installation, Authorization (Computing)
★ 4.7 (30K) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Continuous Improvement Process, Cybersecurity, Incident Management, Performance Metric, Operating Systems, Service Improvement, Computer Hardware, Customer experience improvement, Network Support, Technical Support, Customer Complaint Resolution, Operating System Administration, Technical Support and Services, Digital Transformation
★ 4.5 (57) · Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Hardware Troubleshooting, Network Troubleshooting, Technical Support, Computer Hardware, Generative AI, Technical Communication, Microsoft Windows, System Monitoring, Operating Systems, Mac OS, Technical Documentation
★ 4.8 (181) · Beginner · Course · 1 - 4 Weeks